TERMS & CONDITIONS
One Switch Rent a Car
General Terms and Conditions
Smoking is not permitted in our vehicles. If you smoke in one of our vehicles you will be charged for additional cleaning up to $250 plus tax.
Security Deposit will be released on customer's credit card once the rent ends, and the timeframe will depend on your financial institution (it can take from 10 to 15 business days).
Customers who fail to cancel their reservation at least 48 hours prior to pick up time, fail to show up for the reservation or do not qualify for the rental will be subject a one-day rental charge or a $50 admin fee, whichever is higher.
All cancellations must be through the original booking source or notified in writing to our email firstname.lastname@example.org
If you do not present any of the required documents, the documentation is not valid, the driver´s license is expired or you do not have enough money in your credit card, the car rental agent can refuse to deliver the vehicle and no amount will be refunded.
Any changes in pick up time needs to be notified in writing to our email email@example.com at least 48 hours prior to the reservation to ensure availability. If we are notified later than that, availability is not ensured for the rental vehicle or category.
Mentioned car makes and models are indicative only. Vehicle of the same class may be provided.
Rates are calculated based on collection/return to the same rental location unless a different pick-up and drop-off location has been specified in the reservation.
Rental days are calculated on a 24-Hour basis from the scheduled pick-up time.
Additional charges for extra equipment are paid locally.
Service is not provided for an unconfirmed reservation.
Multiple or duplicate reservations must in different names, or those reservations may not be honored and are subject to an admin fee.
RENTER QUALIFICATIONS/ADDITIONAL DRIVERS:
Minimum rental age is 21 years.
It is allowed to add up to 2 additional drivers. There is a charge from of $12.99 plus tax per day per additional driver.
A young driver fee of $14.99 plus tax per day applies to all drivers under 25 years old. The maximum rental age is 74 years.
A senior driver fee of $9.99 plus tax per day applies to drivers aged 70 and above.
REQUIREMENTS TO RENT:
The driver license must have been issued by authorized authorities at least 1 year before the date of the commencement of the rental.
To pick up the car, the following documents are required: valid driver license, credit card on a main driver's name, Passport or ID card, Full Insurance coverage Proof.
The renter must provide valid driver’s license in Latin alphabet, issued at least one year prior the rental. If renter’s driver’s license is not in Latin alphabet, international driver’s license is required.
For non-US residents: the passport or another government-issued ID as the secondary form of identification will be required.
CONDITION OF VEHICLE:
It is renter’s responsibility to check the vehicle thoroughly at pickup time. Vehicle must be returned in the same condition as when rented (interior and exterior must be acceptable for further rental without cleaning) to avoid regular cleaning charge up to $35 plus taxes.
In case that the renter is not satisfied with the condition of a car, the station needs to be informed immediately for its replacement.
Excessive staining, internal damage, smoking or unpleasant odors will be charged for at the supplier’s valet rates from $250 plus taxes.
Minimal rental duration/charge is 1 day, maximum is 30 days. For rentals longer than 30 days, the renter must return the vehicle to the rental office for a maintenance and Rental.
RENTAL QUOTE INCLUDES:
- Free cancellation or modifications with a full refund up to 48 hours before pick-up time.
- Airport surcharge, Vehicle registration fee, Energy recovery fee, VAT (value added tax).
- Unlimited mileage within the State of Florida (for non-Florida residents only). Florida residentsare eligible for 50 free miles per day. Excess of allowed mileage cost if $0.79 plus tax for extra mile.
- Complimentary shuttle service to and from our Locations to the Airport Car Rental Center.
RENTAL QUOTE EXCLUDES:
- Insurance (TPL, CDW, SLI).
- Tolls use, Toll violation charges, tickets, parking and traffic citations, related admin fees.
- Domestic one-way rentals have a fee between following locations: MIA-MCO-FLL-TPA.
- Delivery collections
Local renters’ restrictions: Florida and Georgia residents must provide their own insurance full coverage and a major credit card, both on the name of the main driver.
It is prohibited to use the vehicle to provide transportation network services (I.E., Uber or Lyft), food or delivery services (I.E., Uber Eats, Postmates, Instacart), or for any other commercial purpose.
All our rental cars are equipped with a transponder that is glued to the windshield of the car and is not removable. Personal transponder device from the customer is not allowed.
EARLY RETURN. LATE PICK UP / NO-SHOW/ LATE DROP OFF:
a) There is no refund for early return. All amounts paid are non-refundable. No exceptions.
b) If the renter does not appear within 1 hour after the scheduled pick-up time, THE COMPANY has the right to declare NO-SHOW event and not to provide a car in case the renter shows up later, unless the customer contact and notify before about the change, where the reservation is subject to the availability of our vehicles. If THE COMPANY had the vehicle available after placing NO-SHOW on reservation, a reinstatement fee of up to $65 plus taxes may be apply.
c) Vehicle must be returned by the date and time indicated in Rental Agreement. There are 2 hours of a grace period to return vehicle free of charges, depending on the hour of picking up. Otherwise, the Late return charge up to $160 plus taxmay be applied.
d) Costumers who fail to cancel their reservation at least 48 hours prior to pick up time, fail to show up for the reservation or do not qualify for the rental will be subject a one-day rental charge or a $50 admin fee whichever is higher. All cancelations must be through the original booking source.
THE COMPANY request a security deposit up to $2,500 to rent the car.
Security deposit may be used to pay any amounts owed to rental agency under Rental Agreement terms and conditions at the end of the rental.
Security deposit is charged against the customer´s credit card at the moment of pick up and will be released once the rent ends. The timeframe will depend on your financial institution (it can take from 10 to 15 business days).
LOST KEYS OR FOBS:
The Lost key charge from $450 plus tax is applied (subject to vehicle model) if keys or fobs are lost or badly damaged plus keys / fobs delivery cost or vehicle towing cost to our nearest location. If you locked the keys or key fobs inside the vehicle and request an assistance from us, we will charge you for the cost of delivering replacement keys (key fobs) or unlocking the Vehicle or towing the Vehicle to our nearest location depending on circumstances. All these charges can be deducted from your security deposit.
REFUELING REQUIREMENTS ON RETURN:
The vehicle fuel policy its back-to-back if we provided with a full tank must be returned with the same amount to avoid additional charges. If the car is returned with a lesser amount of fuel, a refueling charge from $7.99/gallon will be charge. Any unused fuel is not refundable.
TOLLS SERVICE / ELECTRONIC TRANSPONDER USE:
In Florida must of roads/bridges/tunnels/express lanes you can use a Toll service which allow the renter the possibility of use all Florida toll an unlimited number of times.
Toll service is not mandatory; however, all the rental cars are equipped with a transponder that is glued to the windshield of the car and is not removable. Personal transponder device from the customer is not allowed.
If the customer removes of pre-installed transponder leads to its damage which entails a fine $250 plus tax all transponders are provided with a seal confirming the integrity of the device. A transponder with a damaged seal is considered damaged.
We have third party company who offer three options for Tolls:
- Tolls Activation $10.99 plus tax per day - At the end of the rental you pay the value of the tolls you went thru.
- Unlimited Toll option for $14.99 plus tax per day unlimited use. No charges after rentals ends.
- Decline Toll Service: $25 plus tax admin fee per day if used plus the value of the tolls that you consumed.
TICKETS, CITATIONS, FINES, CLAIMS, INFRACTIONS, TOWING:
a) Renter is responsible for all tickets, parking and traffic citations, and any other fines occurred during the rental period.
b) Admin fee up to $95 plus tax, applies to each ticket or citation, if any. This fee includes post expenses, notary expenses and our administrative expenses. When the vehicle is towing for being parked in a prohibited area, not having paid the parking fee or participated in an accident, in addition to the expenses of the Towing company, a fee from $375 plus taxwould be applicable for notarial expenses, administrative expenses etc.
At the time of pick up, customers will be required to pay the amount of the rental and leave a security deposit, which is a Hold against the customer´s credit card.
The following payment methods are accepted: MasterCard, Visa, Diners, Discover.
We don’t accept American Express.
It is necessary to present a valid credit card in the rental office in the name of the main driver to pre-authorize / charge the amount as a deposit.
Additional insurance (Collision Damage Waiver CDW with zero excess/deductible) must be purchased mandatory if using the following payment method(s): Cash, Debit cards.
DEBIT CARD RULES:
When a renter, additional renter, or authorized additional driver presents an eligible checking account debit card at the beginning of the rental to qualify to rent, THE COMPANY will perform an insurance verification with the customer’s personal or business auto insurance carrier to verify that the insurance policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover the rented vehicle.
If the customer's auto insurance policy fails to provide collision and comprehensive insurance benefits for THE COMPANY vehicle, the rental agreement will not be processed unless the customer provides a major credit card with verifiable rental car damage coverage or purchases the optional Coverage from us.
To prove customer’s non-US residence, customer must be able to provide on our demand Driver’s License of a country of residence in customer’s name, returning air ticket to a country of residence in customer’s name with departure date.
Must use their own TPL + CDW. To use renter's own insurance, the renter must provide us with proof of valid and collectible TPL + CDW in renter's own name.
We accept insurance from companies: State Farm, Liberty Mutual, Geico, Progressive, Infinity, All State, USAA, Esurance, Farmers, Travelers, AAA and Nationwide.
Insurance is required to rent a vehicle, if you will be own insured, you must provide your insurance declaration page - which must be printed with a maximum of 48 hours prior to the pickup of the vehicle. It is acceptable at the time of pickup to present the information in the mobile app. This information must match the name last name and address of the main driver on reservation. Insurance must include a minimum USD liability coverage and provide full (collision and liability) for rental vehicle. If you will be using your own insurance a deposit to cover your deductible plus damages will be required from your credit card.
Insurance from Puerto Rico or Canada is not accepted.
Collision Damage Waiver (CDW) can be declined using your credit card, if the insurance offered by the card has the necessary coverage. Only if the payment of the car rental made at the counter with the same credit card used on the web site.
There is extra an additional charge from $24.99 per day for Collision Damage Waiver (CDW) - subject to vehicle model .
Supplemental Liability Insurance (SLI) is offered at the time of rental for an additional daily charge. If accepted, SLI, provides the renter and authorized drivers with up to $1,000,000 combined single limit for third party liability claims.
There is extra an additional and mandatory charge from $15.99 per day for Supplemental Liability (SLI) - subject to vehicle model..
- If your policy coverage or any valid claims that are refused by your insurance carrier will be your responsibility.
- CDW coverage has Deductible amount. Renter may reduce the Deductible amount to zero (waiver deductible) by paying an extra charge from $8.99 per day and provided that the vehicle is used in accordance with Rental Agreement terms and conditions.
- In case of minor damage to a rented vehicle (scratches, dents, etc.) which does not lead to car inoperability, (not all the damages may be considered as needed to be fixed immediately) the rental agency reserves the right to charge customer’s credit card or withhold the required for future repairs amount from Security Deposit, based on market rates. Admin fee from $45 up to $450 plus tax may be charged in addition to actual repair cost.
- Items inside the car are not subjects to insure. Except the client has purchased the PAI / PEC insurance. The daily cost is from $6.99 plus tax.
- TPL, CDW, SLI, Excess Protection may be voided if the renter breaches Rental Agreement terms and conditions.
- Any accident or loss must be reported to local Police and a case number provided. Failure to do so may void TPL, CDW, Excess Protection, PAI/PEC. The renter must immediately inform the rental agency about all and any accidents / damage even if they are minor. Noncompliance of this term may void TPL, CDW, Excess Protection, if any. It is strictly prohibited to leave the place of accident without an issued Police report since it may be considered as “hit and run” which is a criminal offense under Florida law, unless your life is in imminent danger. Renter is responsible for all damage inflicted to the rental unit, even when said damage is inflicted by a third-party.
Infant / Child / Booster safety seats are available for $6.99 plus tax per day. The renter is the only person responsible for the proper choice and installation of a child safety seat.
GPS navigation unit is available for $6.99 plus tax per day.
Glass and Tire Cover (GTC) $4.99 plus tax per day.
PAI / PEI insurance $6.99 plus tax per day.
Roadside Assistance $2.50 plus tax per day.
Local unlimited miles for Florida Residents $19.99 plus tax per day.
Cell Phone Sim card $50 plus tax each.
Domestic one-way trips are possible for an extra charge:
- There is $149.99 + tax charge between MIA and MCO branch.
- There is $89.99 + tax charge between MIA and FLL branch.
- There is $149.99 + tax charge between MIA and TPA branch.
- There is $149.99 + tax charge between MCO and FLL branch.
- There is $69.99 + tax charge between MCO and TPA branch.
- There is $149.99 + tax charge between TPA and FLL branch.
*Vehicles can only be driven within the state of Florida. Under no circumstance vehicle may leave the State of Florida, otherwise, the renter is charged $1,000 plus tax of cross border fine plus a mileage charge $0.25 plus tax per mile of entire rental mileage.
One-way rentals, international rentals, Cross border rentals are not allowed.
AFTER HOURS RETURN:
For your convenience we offer you a VIP service which has a cost of USD 150.00 plus taxes, to return outside of our Service Hours at the Airport. (Call for more information or ask in the counter)
We use reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms and conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the rental location.
Please be sure to read our General Policy for valuable information. If you have any questions, please call us as Reservations are valid until one hour after pickup time.
Ours Direct Lines
- 866 436 9044 Toll-Free (FREE)
- 786 862 2219 Miami
- 305 988 6125 Orlando
- 321 800 6002 Orlando
- 954 900 4536 Fort Lauderdale